Terms of Service

Last updated: [DATE]

This website is operated by [LEGAL BUSINESS NAME] under the brand name Arovias. Throughout the website, the terms “Arovias,” “we,” “us,” and “our” refer to [LEGAL BUSINESS NAME].

By visiting our website, creating an account, placing an order, or purchasing a product from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or use our services.

1. Online Store Terms

You must be at least the age of legal majority in your place of residence, or have permission from a parent or legal guardian, to use this website or place an order.

You may not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose. You must not transmit viruses, malicious code, or any material that could damage or interfere with the operation or security of the website.

2. Our Online Store

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to display and sell our products to you.

We may update, suspend, restrict, or discontinue any part of the website or service at any time. We are not responsible if all or part of the website is temporarily unavailable because of maintenance, technical issues, updates, or circumstances outside our reasonable control.

3. Product Information

We make reasonable efforts to display product descriptions, materials, dimensions, photographs, colors, finishes, and prices as accurately as possible.

However, colors and appearance may vary slightly because of lighting, photography, manufacturing variations, natural material differences, and individual screen settings.

Hand-finished products, pearls, stones, textured surfaces, and plated jewelry may contain slight variations. These natural or production-related differences are not necessarily considered defects.

Product availability is not guaranteed. We may limit quantities, discontinue products, or update product specifications without prior notice.

4. Jewelry Materials, Use and Care

Material information is provided on the relevant product page. Customers should review the listed materials before purchasing, especially if they have known metal sensitivities or allergies.

Unless expressly stated and supported by the product description, we do not claim that every product is hypoallergenic, waterproof, tarnish-proof, or suitable for continuous wear.

To help preserve your jewelry, avoid prolonged contact with water, perfume, lotions, oils, household chemicals, sweat, and cleaning products. Remove jewelry before swimming, showering, exercising, or sleeping, and store each piece separately in a dry place.

Discontinue use if irritation occurs. Jewelry may contain small parts and should be kept away from young children and pets.

5. Prices and Payment

Prices are displayed in the currency shown on the website and may change without prior notice. A price change will not affect an order that we have already accepted.

You agree to provide current, complete, and accurate billing, payment, shipping, and contact information when placing an order.

Your payment method may be authorized when your order is submitted. An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to correct pricing errors and to cancel or refuse an order affected by an obvious pricing, inventory, payment, fraud, or technical error. If payment has already been collected for a cancelled order, the amount paid will be refunded to the original payment method.

6. Promotions and Discount Codes

Promotions, discount codes, gifts, free shipping offers, and sale prices are subject to the conditions stated with the relevant offer.

Unless expressly stated otherwise, discount codes cannot be combined, have no cash value, cannot be applied to previous purchases, and may exclude selected products or collections.

We may modify or end a promotion at any time, but this will not affect orders already accepted under the published promotion.

7. Order Acceptance

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized payment
• Incorrect pricing or product information
• Insufficient inventory
• Shipping restrictions
• Orders placed for unauthorized resale
• Incomplete or inaccurate customer information

If we cancel an order after receiving payment, we will refund the applicable amount to the original payment method.

8. Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order. We will make reasonable efforts to assist, but changes and cancellations are not guaranteed once an order has entered processing or has been dispatched.

After dispatch, the order must follow the procedures in our Return and Refund Policy.

9. Shipping and Delivery

Orders may be shipped directly from our international fulfillment center in China or another fulfillment location selected by us.

Processing and estimated delivery timeframes are described in our Shipping Policy. Delivery dates are estimates rather than guarantees and may be affected by customs clearance, carrier delays, severe weather, public holidays, peak shopping periods, security inspections, or inaccurate address information.

Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

If we become aware of a significant shipping delay, we may contact you with an updated estimate and available options.

10. Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Unless the checkout page clearly states that these charges are included, customers are responsible for any duties, taxes, and customs fees required by their local authorities.

Arovias does not control these charges and cannot guarantee the amount that may be assessed.

11. Returns and Refunds

Returns, exchanges, damaged products, incorrect items, refund processing, and non-returnable products are governed by our Return and Refund Policy.

Customers must contact us and receive return instructions before sending an item back. Products sent to the address shown on the original shipping package without authorization may not be accepted as returns.

Nothing in these Terms limits any mandatory consumer rights that apply under the laws of the customer’s location.

12. Personal Information

The collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using this website, you acknowledge that information may be processed by Arovias, Shopify, payment providers, shipping carriers, analytics services, advertising platforms, and other service providers necessary to operate the store and fulfill orders.

13. Accounts and Account Security

If you create an account, you are responsible for keeping your login information confidential and for activity conducted through your account. Please notify us promptly if you believe that your account has been accessed without authorization.

We may suspend or close an account that is connected with suspected fraud, abuse, unlawful conduct, or a violation of these Terms.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment processors, social media platforms, tracking services, or other services that we do not control.

We are not responsible for the content, security, availability, policies, or practices of third-party services. Your use of those services may be governed by their own terms and privacy policies.

15. Intellectual Property

The Arovias name, branding, logos, product photographs, videos, graphics, website design, written content, product names, and other original materials are owned by or licensed to Arovias and are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, publish, scrape, or commercially use our content without prior written permission.

16. Reviews and User-Submitted Content

If you submit a product review, photograph, video, comment, suggestion, or other content, you confirm that you have the right to submit it and that it does not violate another person’s intellectual property, privacy, or other legal rights.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, translate, and display submitted content for reasonable business, marketing, and promotional purposes, subject to applicable privacy laws.

We may remove content that is unlawful, misleading, abusive, fraudulent, offensive, unrelated to the product, or otherwise violates these Terms. We will not suppress a genuine review solely because it expresses a negative opinion.

17. Prohibited Uses

You may not use the website or its content:

• For any unlawful or fraudulent purpose
• To infringe intellectual property or privacy rights
• To submit false, misleading, or malicious information
• To impersonate another person or business
• To collect customer information without authorization
• To introduce malware or interfere with website security
• To scrape, copy, or commercially exploit the website without permission
• To conduct unauthorized resale, chargeback fraud, or payment abuse

18. Errors and Omissions

Occasionally, the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or estimated delivery times.

We may correct such information, update the website, or cancel an affected order where reasonably necessary. If an order is cancelled after payment, an appropriate refund will be issued.

19. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis. We do not guarantee that access will always be uninterrupted, secure, or error-free.

This provision does not exclude product guarantees, consumer protections, or other rights that cannot legally be excluded.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Arovias and [LEGAL BUSINESS NAME] will not be liable for indirect, incidental, special, consequential, or punitive loss arising from the use of the website or products.

Where liability cannot lawfully be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for fraud, deliberate misconduct, personal injury caused by negligence, or any liability that cannot legally be excluded.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Arovias, [LEGAL BUSINESS NAME], and our service providers harmless from claims, losses, or reasonable expenses arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights.

22. Severability

If any part of these Terms is found to be invalid or unenforceable, that part will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

23. No Waiver

A failure or delay by us in enforcing any provision of these Terms does not waive our right to enforce that provision later.

24. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies displayed on the website, form the entire agreement relating to your use of the store and your purchases from us.

25. Governing Law

These Terms are governed by the laws of [JURISDICTION], without limiting any mandatory consumer rights that apply in the country or region where you live.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or legal obligations.

The current version will be posted on this page with an updated effective date. Your continued use of the website after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

27. Contact Information

Questions about these Terms of Service may be sent to:

Arovias
Operated by: [LEGAL BUSINESS NAME]
Email: support@arovias.com
Registered address: [REGISTERED ADDRESS]